At tht89, we believe that betting and gaming should remain a source of entertainment — never a source of financial or emotional harm. Our responsible gaming framework gives every member the tools, information, and support they need to play safely and stay in control.
tht89 is proud to serve players across Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, and every corner of the Indonesian archipelago with a world-class betting and gaming experience. Whether you enjoy the fast-paced excitement of Dragon Tiger, the strategic depth of our sportsbook markets covering BRI Liga 1 and the UEFA Champions League, or the spinning reels of our extensive slots lobby — entertainment is the reason you are here.
Entertainment, however, is only possible when gambling remains within healthy boundaries. When betting starts to feel compulsive, when losses trigger the urge to chase with bigger stakes, or when gaming time begins to encroach on family, work, or finances — it is no longer entertainment. It is a problem, and one that tht89 takes very seriously.
This page explains every tool and resource available to you as a tht89 member. Use them proactively, not just reactively. Setting a deposit limit before you start is far more effective than trying to exercise restraint mid-session. We encourage every member — regardless of whether they feel at risk — to review the options below and configure the safeguards that make sense for their personal situation.
Treat every bet as the cost of entertainment — like a cinema ticket or a restaurant meal. Set a budget for it and accept that the money may not return. Never gamble with funds you cannot afford to lose, including rent, loan repayments, or household expenses.
Online platforms are designed to be engaging, which makes it easy to lose track of time. tht89 recommends setting a personal session time limit before each gaming session and using our in-platform time-out tools to enforce it automatically.
Healthy gambling coexists with other interests and social activities. If you find that tht89 is becoming your primary source of excitement, social interaction, or emotional regulation, it is time to use one of our responsible gaming tools or speak with a support agent.
Every tht89 account comes with a built-in set of responsible gaming controls. These tools are free to use, take effect immediately, and can be configured at any time by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to prevent impulsive decisions. Contact support to configure your personal deposit ceiling in Indonesian Rupiah (IDR).
Define the maximum duration of a single gaming session. When your session timer expires, you will receive a clear on-screen notification and be automatically logged out. This prevents prolonged play driven by fatigue or emotional state rather than genuine enjoyment. Sessions can be capped at 30 minutes, 1 hour, 2 hours, or a custom duration of your choice.
Take a structured break from tht89 for a period of your choosing — 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is suspended: you cannot log in, place bets, or make deposits. Pending withdrawals are still processed normally. Time-outs are reversible after the chosen period; they are not permanent.
Self-exclusion is a longer-term account suspension for members who recognise that gambling has become harmful. You may self-exclude for a minimum of 6 months, or request a permanent exclusion with no re-opening option. During self-exclusion, your account is fully locked, all marketing communications are suppressed, and any pending bonus balances are forfeited. To activate self-exclusion, contact support at [email protected] with the subject line "Self-Exclusion Request".
In addition to deposit controls, tht89 offers loss limit settings that cap the total amount you can lose within a defined time window (daily, weekly, or monthly). Once your loss limit is reached, further wagering is suspended for the remainder of the period. This tool is particularly useful for players who fund their accounts in larger instalments but want to avoid rapid depletion in a single session.
Promotional communications — bonus offers, free-bet alerts, seasonal promotions tied to events like Idul Fitri or BRI Liga 1 fixtures — can be a trigger for impulsive play. If you feel that marketing messages encourage you to gamble beyond your intentions, opt out at any time by contacting [email protected] or updating your notification preferences in your account settings. Opt-outs are processed within 5 Business Days (WIB).
Problem gambling rarely announces itself clearly. It tends to develop gradually, often disguised as "just one more session" or "I'll stop once I recover my losses." Recognising these patterns early makes a meaningful difference.
Chasing LossesPlacing larger or more frequent bets after a losing session in an attempt to recover the money lost, rather than accepting the outcome and stopping.
Gambling With Essential FundsUsing money earmarked for rent, groceries, school fees, BCA/BRI loan repayments, or other non-negotiable expenses to fund your gambling activity.
Inability to StopFeeling unable to end a gaming session at your intended stopping point, even when you planned to stop and genuinely intended to do so.
Preoccupation With GamblingSpending significant time planning future sessions, reliving past sessions, or thinking about ways to obtain more funds for gambling when not actively playing.
Concealment From OthersHiding the extent of your gambling activity — or your losses — from family members, partners, or close friends in Jakarta, Surabaya, Bali, or wherever you are based.
Borrowing to GambleTaking out personal loans, using credit cards, or borrowing money from friends or family specifically to fund gambling rather than for any other stated purpose.
Emotional DependencyGambling primarily to escape stress, depression, anxiety, loneliness, or other negative emotional states rather than for entertainment and enjoyment.
Neglecting ResponsibilitiesMissing work, skipping social commitments, neglecting family obligations, or delaying important decisions because of time or money spent on gambling.
Answer the following questions honestly. There are no right or wrong answers, and no one at tht89 will see your responses — this is purely for your own awareness. If you find yourself answering "yes" to three or more questions, we strongly encourage you to contact our support team or activate one of our protective tools.
This assessment is not a clinical diagnostic tool. It is intended as a starting point for reflection. If you have genuine concerns about your gambling behaviour, please seek advice from a qualified professional or contact a gambling support helpline in your area.
Have you ever spent more money on gambling than you originally planned for that session?
Have you ever gambled with money that was needed for other purposes — such as household bills, food, or debt repayments?
Have you ever felt the urge to return to gambling immediately after a session to try to win back what you lost?
Has anyone close to you — a partner, parent, sibling, or friend — ever expressed concern about how much time or money you spend gambling?
Have you ever felt irritable, restless, or anxious when you were unable to access a gambling platform or were forced to stop playing?
Have you ever lied to anyone about how frequently you gamble or how much you have won or lost?
Have you ever gambled as a way of escaping personal problems, relieving stress, or managing feelings of sadness or anxiety?
Responsible gaming is not an afterthought at tht89 — it is built into the fabric of how we operate. Here are the six core commitments that underpin our approach to player protection.
Every tht89 account undergoes KYC verification before full access is granted. Government-issued ID documents are required, and accounts are suspended pending review if age cannot be confirmed. No person under 21 may hold or operate a tht89 account under any circumstances.
Our risk team monitors account activity for behavioural patterns associated with problem gambling — including rapid loss escalation, very high session frequency, and sudden sharp increases in stake size. Where concerning patterns are identified, our team may proactively reach out to offer support.
Responsible gaming tool requests are processed by verified support agents only. We will never reverse a self-exclusion or remove a deposit limit at the request of another person claiming to be the account holder — all changes to protective tools require identity verification by the registered member.
Our customer support team is available around the clock, every day of the year — including during Ramadhan, Idul Fitri, Nyepi, and all gazetted Indonesian public holidays. Native Indonesian-speaking agents are on hand to assist with responsible gaming requests in your preferred language, ensuring no language barrier delays access to support.
tht89 does not target marketing communications at members who are on a time-out or under self-exclusion. We do not use high-pressure bonus campaigns designed to encourage members to chase losses or gamble beyond their means. Promotional materials always include responsible gaming reminders.
All bonus terms, wagering requirements, and withdrawal conditions at tht89 are written in clear, plain English. We do not bury material conditions in fine print. Our Terms & Conditions are publicly available at all times and updated with advance notice to members whenever a material change is made.
If gambling has become a problem for you or someone you know, reaching out is the most important step. The resources below are available to you at any time — free of charge and in complete confidence.
Our first port of call for any responsible gaming concern. Available 24/7 via live chat on the tht89 platform. Email us to activate deposit limits, time-outs, or self-exclusion. We respond to urgent safeguarding requests within 30 minutes.
[email protected]Opening up to a trusted family member, partner, or close friend about a gambling concern is often the most powerful first step. You do not need to navigate this alone — and the people closest to you are often better placed to offer support than any platform tool.
Speak openly — it helps.If gambling behaviour has had a serious impact on your finances, relationships, or mental health, we strongly recommend speaking with a qualified counsellor or psychologist. Mental health professionals in Jakarta, Surabaya, Bandung, and other Indonesian cities offer specialist support for behavioural addiction.
Seek professional guidance.Responsible gambling is a habit built from consistent, deliberate choices — not a single dramatic decision. The following practical steps are recommended for every tht89 member, regardless of whether they currently feel their gambling is under control.
These guidelines apply equally to all game types available on tht89 — from sportsbook markets on the EPL, La Liga, and BRI Liga 1 fixtures, to live casino tables featuring Dragon Tiger, to togel (Indonesia's traditional numbers lottery) and our extensive slots lobby. No game type is exempt from the principles of responsible play.
You now have the full picture of tht89's responsible gaming commitments. When you play within your means and use the tools available to you, tht89 offers an outstanding, internationally licensed entertainment platform for Indonesian players. Explore what we have to offer — responsibly.